BackDelivery and Returns | Lemon Myrtle Natural
Orders are dispatched from Brisbane with Australia Post or Fastway Courier within Australia, using Standard Parcel Delivery service.
International deliveries are shipped with Australia Post using Standard International Airmail service.
How much does shipping cost?
Shipping charge is based on delivery service selected at Check-Out and calculated on size, weight and delivery address.
All Australian orders now FLAT RATE delivery per order (depending weight) - Australia only*.
Up to 3kg - $10.00
Up to 5kg - $12.00
Up to 10kg - $15.00
Up to 15kg - $20.00
Up to 20kg - $25.00
Most average orders fall under the 3kg weight.
FREE SHIPPING for orders totalling $80 and over in a single transaction (Australia only)*.
Please ensure there is someone present at the delivery address to sign for receipt of your order.
If there is no-one present at the delivery address to accept delivery, a card will be left by Australia Post with instructions to collect your order from a specific local post office within a nominated period (usually five days)
If the delivery address provided is a business address, the Company name and full details (e.g. Suite and Level number) must be included
If an incorrect or incomplete delivery address is provided at check-out, or your order is not collected from the post office advised, your order may be returned to us by Australia Post at our cost, therefore a re-delivery fee may apply and you will be solely responsible for paying such fee before the order can be re-shipped
If an Authority to Leave is provided with your delivery instructions, or you elect with Australia Post to have your parcel left with Safe Drop or a Parcel Locker, no responsibility is accepted for the safe delivery of your order.
*Non-metropolitan areas may incur extra charge.
Where do you deliver to?
We deliver throughout Australia.
International orders are dispatched with Australia Post.
International orders are dispatched with Australia Post. You are liable for the payment of any local country import, customs or sales taxes or duties levied on your order.
How soon is my order despatched?
We try to ship your order within 1-2 days after receiving your order. You will receive an email confirming your order has been processed and despatched.
My order hasn't arrived ...
Deliveries to east coast of Australia usually take 2-6 working days. Delivery to WA or regional areas can take up to 10 working days. International deliveries will vary depending on destination and delivery service.
If your order hasn't arrived:
Check the Australia Post or Fastway tracking page for the status of your order. Please note the page may not show an entry until your order arrives at the first delivery point so may still be in transit and has not yet been scanned:
http://auspost.com.au/track or http://www.fastway.com.au/courier-services/track-your-parcel
Check at your local post office (for Australia Post consignments), your parcel may be awaiting collection.
Check the delivery details in your account are correct
Contact us with your name, order number and contact number and we will look into it for you.
Please chose carefully as we have a no return policy unless the product is defective.
Returns are not accepted without first obtaining an RMA number. Note: shipping costs will not be refunded without prior approval.
The wrong product arrived.
Please contact us as soon as you receive the product and we will organise the replacement with the correct one.
My product is damaged.
Please contact us as soon as you receive the product and we will organise the replacement.